Refund policy
In Vetonek We want satisfaction with your order. Therefore, we provide you with several methods to return an article that could not adjust to your needs or expectations. Possible cases of return or withdrawal:
He product is wrong, it has a defect or has been damaged during transport:
We pay close attention to all our articles and shipments to be in perfect condition. Yes, even so, you will get an erroneous or defective article, get in touch immediately with us through info@vetonek.com or calling us to 629 571 735. Before opening the product, it verifies that the packaging coincides with the requested: color: color , measure, finish, etc. In case there is any anomaly, it also makes an immediate claim, before opening the seal or the packaging of the same.
1- erroneous or defective product ->Clarifications
- Granulometries are sizes of sizes.
Real sizes can vary slightly, since when talking, for example, 60-80mm stone, it means that the stones pass through a square mesh of 80x80mm. and do not go through a 60x60mm.
This 80x80 mesh can pass a 100mm stone. long and 65mm. wide so there may be a percentage of stones greater than 80 and less than 60mm.
- Broken stones
On the other hand, in the stones of more than 60mm. There is a percentage of up to 10% stones that can be broken during classification, washing, loading and downloading, today we have no machinery that avoids those breaks.
In the photos you can see, only real products are seen, broken parts have not been removed.
- Dust and sand in products
This product is not washed, so it contains dust, sand and even traces of other products due to processing and transport. This is not a problem when using it; The stone will be washed alone over time or can throw water before using it.
- Product color
We offer a wide variety of photographs of each product, because the colors can vary greatly in this type of natural materials for various reasons, mainly, the screen on which they are observed, the light with which they were taken or the humidity of the material in The moment of the photo. We also want to clarify that color tone can vary slightly between the products received and those shown in the photographs, other factors to consider are the production and extraction or dust processes, since in each extraction zone the material can vary .
If the photographs shown do not convince you you can request more or call us to clarify the doubts.
2- Damaged product during transportation
When the product has been damaged during transport it is essential that you communicate it to us The same day that you receive the merchandise and that Write down the incidence in it Albarán Delivery of the carrier. We will also need to send us photos of damaged products.
The products must be returned so that they are protected, with a packaging similar to the one in the delivery. Vetonek makes available to the buyer a transport company for the withdrawal of the merchandise, totally free. If you want to return the merchandise with a transport company other than the proposed by Vetonek, and the selected transport company offers higher rates, you must take a difference in the transport cost.
Withdrawal and consequences:
We do not want you to stay with anything that you do not like, so you can return an article if it does not fit your expectations. Therefore, in accordance with the provisions of the Consumer Law, you have the right of withdrawal, by virtue of which you can return the product.
The exercise of this right of withdrawal will have to be carried out in a maximum period of 14 days natural from receipt. You must notify us, through the email info@vetonek.com, your decision to give up the purchase made (you can use the following withdrawal form model, if you wish). (At the end of this document)
In order to exercise this right, the products will bereturned or delivered to the following address: Term Pedreras, s/n - 26540 Alfaro (La Rioja),Without any undue delay and, in any case, no later than 14 calendar days from the date on which his return decision communicates. The deadline will be considered fulfilled if it makes the return of the goods before this period has concluded.
He direct return cost Of the goods (transport) derived from the exercise of the right of withdrawal, they must assume themThe consumer.
The product must be in perfect condition and conserve the original packaging, as well as all the pieces. Only the consumer will be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods. In case the products do not arrive in perfect condition,Vetonek reserves the right not to pay or discount an amount in the return, a circumstance that will be notified.
The purchase amount will be reimbursedusing the same means of payment used for the initial transaction, this reimbursement will be retained until you have received the goods, and It will be carried out once the status of the merchandise has been proven and, in any case, in a maximum of 14 calendar days to compute sinceSeeTonekHave effective knowledge of sending the merchandise or, failing that, from the reception of it.
If you can't find transport options, don't worry. We can manage it, contact us and we will offer you the most appropriate rate. SIses and whenever Vetonek Who manages the collection of the article, the cost of this service will be discounted from the amount initially paid in the purchase, an amount that will be previously notified to the collection of the goods.
In the case of exercising the right of withdrawal after sending the merchandise and before the reception, Vetonek will pay a lower amount for transport of the merchandise, circumstance and amount that will be notified.
To take into account that the products cannot be changed, only returns are allowed, with their corresponding reimbursement after the reception of the material. If after this withdrawal you want another product or other granulometry, it is necessary to make a new purchase.
The exercise of the right of withdrawal on products with an expiration of less than one month will not be admitted. Nor will returns of Personalized articles, nor prevented articles that are not suitable to be returned for reasons of Health or hygiene protection and that they have been despised after delivery, as well as articles thatAfter their delivery and taking into account their nature has been mixed inseparable with others.
- Yeah You have not received the order yet:
If you have not received the order yet and you want to cancel it or modify it, you just have to inform us of the changes you want to make, without this implying any cost in case your order has not yet been processed.
Contact for returns:
- Telephone: 629 571 735 (WhatsApp only)
- Notification through this website in the "Contact" section
- Email: info@vetonek.com
All product returns, together with their original protected packaging, must be directed to the following address:
LR288 km carts, 4.5 26540 Alfaro La Rioja
1) Guarantees
All our products are guaranteed nationwide, compared to Manufacturing defects during two years from the date of purchase. The guarantee does not include the damage caused by a usual misuse or wear.
In the case of a defective product, we can proceed, as appropriate, to the repair, replacement, reduction of the price or resolution of the contract, efforts that will be free for the consumer and user.
We will respond to the faults of conformity that are manifested within two years from the delivery. The consumer and user must inform us of the lack of conformity within two months since he was aware of it.
Except proof to the contrary, it will be understood that the products are satisfied with the contract provided that they meet all the requirements expressed below:
- They fit the description made and have the qualities of the product that we have presented to the consumer and user in the form of a sample or model.
- Are suitable for the uses to which the products of the same type are ordinarily allocated.
- They present the usual quality and benefits of a product of the same type as the consumer and user can meet, given the nature of the product.
2) Conflict resolution
As required by the new European regulations, we inform users of the existence of a European Litigation Resolution platform for online hiring. Thus, for the RESOLUTION OF LITIGIES IN CONSUMPTION (In accordance with Art. 14.1 of Regulation (EU) 524/2013), the European Commission facilitates a online litigation resolution platform that is available in the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES
Withdrawal form model
If, as a consumer and user, you want to exercise your right of withdrawal, you can do it through this form, which you must fill in and send us.
To the attention of concrete Vicente, S.L., domiciled in donors, 9 -31590- Castejón (Navarra), address of email info@vetonek.com.
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Therefore, I communicate that I give up my sales contract of the following product or product relationship:
(Indicate relation of products for which the right of withdrawal will be exercised)
Order: (Indicate date)
Consumer and User Name: (Indicate)
Consumer and User address: (Indicate)
Order number: (indicate)
_______________________________________________________________________
Consumer and user signature (only if this form is presented on paper)
Date: